Hot Tip: 3 Takeaways from Interviewing Joey Coleman
In my last episode, I had the privilege of interviewing the one and only Joey Coleman, bestselling author of Never Lose a Customer Again and Never Lose an Employee Again.
The conversation left me fired up, and I wanted to use today’s Hot Tip episode to break down three key takeaways I’ve been chewing on since we wrapped.
Whether you’re looking to deepen client loyalty or build long-term relationships with your team, this episode is for you.
Here’s what’s inside this episode:
Why curiosity is your most underrated retention tool
The costly mistake I made by over-focusing on new client acquisition
How vulnerability plays a hidden but crucial role in keeping the people you care about
Key Takeaways:
Curiosity is the antidote to assumption, and the gateway to engagement.
Client retention is often more powerful (and more profitable) than constant acquisition.
Vulnerability in established relationships is uncomfortable, but essential.
If I could rebuild my first business all over again, this would be the playbook. I hope it helps you feel confident focusing on who’s already with you, not just who’s next.
Michelle Kline is the founder of DogCo Launch, and the host of the DogCo Secrets Podcast. Michelle spends her time helping pet care companies in the industry grow and scale their teams, increase their revenue, and increase personal profits - all while protecting their time. Learn more about Michelle here.
Do you want to scale your pet care business? Consider joining us at the DogCo Business Summit - the first pet care conference focused exclusively on business scaling in this industry - September 26 - 28, 2025.