Why Employees Quit and How to Keep Them Longer
Employee retention is one of the most important and most misunderstood levers in a pet care business, and it’s often the hidden reason growth feels harder than it should.
In today’s episode, I break down why employees quit and what you can realistically do to keep them longer. I share the three most common reasons I see staff leave pet care companies and the specific areas I recommend focusing on if retention has become a bottleneck in your business.
If you’re frustrated by turnover, constantly rehiring, or feeling like you can’t move forward because your team won’t stick, this episode will help you identify where things are breaking down and how to course-correct without trying to fix everything at once.
Key Takeaways
• Why retention matters more than hiring volume
• The real financial cost of employee turnover
• How growth pathways improve retention even for non-career staff
• Why clarity in onboarding reduces early exits
• How cognitive overload leads to employee frustration
• Why culture tolerance directly impacts churn
• How exit interviews reveal the truth about retention issues
Want a Real-World Example of What’s Possible?
If you want to see how clarity, leadership, and intentional systems can transform a pet care business, I’ve put together a case study showing how one company grew monthly revenue from $19,000 to over $73,000 in a single year. It breaks down the decisions, structure, and leadership shifts behind that growth, not just the outcome.
You can access the case study at dogcolaunch.com/case-study and see how DogCo Launch supports pet care owners who are ready to grow sustainably.
This episode is a reminder that people don’t leave businesses randomly. They leave systems, environments, and experiences that aren’t supporting them, and those are things you can change.
To learn more about how DogCo Launch helps pet care companies grow and scale, visit dogcolaunch.com.
Michelle Kline is the founder of DogCo Launch, and the host of the DogCo Secrets Podcast. Michelle spends her time helping pet care companies in the industry grow and scale their teams, increase their revenue, and increase personal profits - all while protecting their time. Learn more about Michelle here.